Refund & Money-Back Policy

01 30-Day Refund Period

Eligible customers may request a refund within 30 calendar days of the original purchase date.

Refund requests submitted after the 30-day period may not qualify under our voluntary money-back guarantee, except where a refund is otherwise required by applicable law.

02 When You May Request a Refund

You may contact us to request a refund during the eligible period if you experience a material problem with your subscription and we are unable to resolve it after a reasonable opportunity to provide support.

Examples may include:

• Your purchased subscription cannot be activated.
• You received a materially different subscription plan from the one you purchased.
• A persistent technical problem attributable to our service prevents you from reasonably using your subscription.
• You were charged more than once for the same order due to a duplicate transaction.
• Another circumstance qualifies under our advertised 30-day money-back guarantee.

03 Contact Support First

Many streaming issues can be caused by device settings, application configuration, internet connectivity, Wi-Fi performance, or other technical factors.

If you are experiencing a technical problem, we ask that you contact our support team and provide us with a reasonable opportunity to investigate and resolve the issue.

04 Situations That May Not Qualify

Subject to applicable consumer protection law, a refund under our voluntary guarantee may be declined where the service is operating as described and the issue results from circumstances outside our reasonable control.

Examples may include:

• A device that is incompatible with the service.
• Problems caused by the customer's internet connection, router, Wi-Fi, or internet service provider.
• Problems caused solely by a third-party application, device, operating system, or manufacturer.
• Failure to follow reasonable setup or troubleshooting instructions.
• A request based solely on a change of mind after substantial use of the service, where applicable law does not require a refund.
• Account suspension resulting from fraud, unauthorized sharing, abuse, or a serious violation of our Terms of Service.
• A refund request submitted outside the 30-day guarantee period, unless otherwise required by law.

05 Free Trials

USAIPTV may provide a free trial so prospective customers can test compatibility and service performance before purchasing a paid subscription.

Because a genuine free trial does not involve a subscription payment, there is normally no payment to refund for the trial itself.

We encourage customers who are uncertain about compatibility to use an available free trial before purchasing.

06 Renewals

Where a subscription renewal requires a new customer payment, customers should review the plan and price before completing the renewal.

Refund requests relating to renewed subscriptions will be reviewed according to this policy, the circumstances of the transaction, and any rights provided by applicable law.

07 Duplicate Payments

If you believe you were accidentally charged more than once for the same order, contact us as soon as possible.

Once the duplicate transaction is verified, we will take appropriate steps to correct the duplicate charge.

08 How to Request a Refund

To request a refund, contact our customer support team using the email address or WhatsApp number listed at the bottom of this page.

Please provide:

• Your full name.
• The email address used for your purchase.
• Your order or transaction information, where available.
• The subscription plan purchased.
• The reason for your refund request.
• Relevant information about any technical problem you experienced.

Please do not send complete card numbers, passwords, or other unnecessary sensitive payment credentials when contacting us.

09 Review of Refund Requests

After receiving your request, our support team may review the order, payment information, service status, previous support communications, and relevant technical information necessary to determine eligibility.

We may ask for additional information reasonably necessary to verify the purchase or investigate the issue.

10 Approved Refunds

If your refund is approved, we will normally attempt to return the eligible amount using an appropriate payment method, subject to the capabilities and requirements of the payment provider used for the transaction.

Once a refund has been issued, the time required for funds to appear may depend on the payment provider, financial institution, card issuer, or payment method.

Access associated with a fully refunded subscription may be terminated after the refund is approved.

11 Partial Refunds

Depending on the circumstances and where permitted by applicable law, we may offer a full refund, partial refund, service correction, replacement access, or another appropriate resolution.

Any alternative resolution will be communicated to the customer before it is treated as accepted.

12 Chargebacks & Payment Disputes

If you have a problem with a purchase, we encourage you to contact USAIPTV support first so we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents a customer from exercising legitimate rights available through their payment provider or under applicable law.

Fraudulent, knowingly false, or abusive payment disputes may result in suspension or termination of associated service access.

13 Third-Party Costs

Unless required by applicable law, our refund policy generally applies only to amounts paid directly for eligible USAIPTV services.

We are not responsible for independently purchased third-party applications, devices, internet services, VPN services, equipment, mobile data, or other products and services purchased from third parties.

14 Consumer Rights

This policy describes USAIPTV's voluntary refund and money-back practices. It does not remove or limit statutory rights that cannot legally be waived or excluded.

Where applicable consumer protection law provides you with additional cancellation, refund, or remedy rights, those rights continue to apply.

15 Changes to This Policy

We may update this Refund & Money-Back Policy to reflect changes to our services, payment methods, business practices, or legal requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised.

The policy applicable to a purchase will be determined subject to applicable law and the terms presented in connection with that transaction.